Frequently Asked Questions

Common question when ordering a custom pin badge

Can I request samples?

Yes. Please get in touch if you require samples of any item and we will be happy to help. 

What is the minimum order?

There is no minimum order on standard school pins, name badges or one of our most popular styles our, Express Delivery Printed Pin Badges

Fully bespoke options have a minimum order or 100 pieces.

How long will production take?

Our fully bespoke enamel options take approximately 3-4 weeks to produce however this can vary depending on the current workloads. Please get in touch with the date you require delivery by and we will discuss the most appropriate options with you to meet your timescales.

Can I mix and match the fittings?

Yes. Different fittings can be used to make up the total order quantity. If you would like to order alternative fittings to the standard butterfly clasp please let us know in a message or in the notes at checkout.

I need my badges urgently. Can you help?

Our standard shape, name badges and all school badges are available with 2-3 days of approval of your design. Please get in touch with your required delivery date and specifications and we will do our best to assist.

Can I order different enamel colours?

Yes. Your order can be made up of multiple enamel colours. For example, for an order of 100 badges, you can choose to have 20 red, 10 green and 70 blue.

This is very popular for badges used for award schemes to show different grades without incurring extra costs. 

How much is P&P?

Delivery is free of charge for all orders over £50.

If your order is below £50 you can choose between a Royal Mail 1st Class delivery at £3.99 or a DPD courier delivery at £7.99

I've ordered but changed my mind?

The only time we cannot make changes is when we have produced the actual badges.

From the initial steps of placing your order to the point of confirming the final design, changes to your order can be made, such as design, size, quantity& fittings. 

Can I order a mix of metal plating colours?

Yes. You can make up your total order quantity with a variety of plating colours at no additional cost. For example, for an order of 100 badges, you can have 30 gold, 30 silver and 40 bronze.

Please let us know with your order.

Is artwork free of charge?

Yes Artwork & Design is free. All designs are drawn free of charge. This will either be redrawing your logo into pin badge format or we can take your ideas or rough sketches and prepare the badge artwork. There is no obligation to proceed to production.

Can I request changes to my design?

We will work alongside you in offering as many artwork proofs as necessary until you are happy with the final design proof. Once you confirm you are ready to move to production and have approved the final proof, we are unable to make any further changes.

How do I pay for my order?

Payment can be made via cheque, bank transfer, debit/credit card or PayPal.

Accounts are available upon request at our discretion.

Send us a message!